Privacy Policy

Effective Date: September 18, 2026

At SOLITO, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.solito.one/, complete our online forms, request information about our services, or communicate with us.

By using our website or submitting your information, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Full Name
Phone Number
Email Address
Property Address
Utility and energy usage information
Property and project information
Roofing, solar, battery, and home improvement information
Information voluntarily submitted through our forms
IP Address
Browser type
Device information
Cookies and website analytics
Communication preferences and consent records

How We Use Your Information

We may use your information to:

Respond to your inquiries and requests.
Provide consultations, estimates, and information about our services.
Evaluate potential roofing, solar, battery storage, energy efficiency, or other home improvement projects.
Schedule and manage appointments.
Communicate with you regarding your requested services or project.
Send appointment reminders and service updates.
Provide customer support.
Send promotional or marketing communications when you have provided the appropriate consent.
Improve our website, services, and customer experience.
Maintain records of communication preferences and consent.
Prevent fraud or misuse of our services.
Comply with applicable legal and regulatory obligations.

SMS Communications

By providing your mobile phone number and affirmatively opting in, you agree to receive SMS/text messages from SOLITO at the number you provided.

These messages may include:

Estimate or consultation follow-ups
Appointment confirmations
Appointment reminders
Project and service updates
Customer support communications
Promotional or marketing messages when you have provided marketing consent

Message frequency varies. Typical message frequency may be approximately 2–6 messages per month.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying:

STOP to unsubscribe.

For assistance, reply:

HELP

You may also contact SOLITO using the information provided below.

Consent to receive SMS messages is not a condition of purchase.

Mobile Information Privacy

No mobile information will be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

Information may be shared with service providers and subcontractors that support our business operations, such as customer service platforms, CRM providers, telecommunications providers, and messaging service providers, only when necessary to provide requested services or operate our communications systems.

Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

This restriction does not apply to disclosures required by law or to service providers acting on our behalf solely to facilitate communications and provide requested services.

How We Share Your Information

We do not sell your personal information.

We may share information with trusted service providers and business partners when reasonably necessary to operate our business and provide requested services, including:

CRM providers
Appointment scheduling services
Email service providers
SMS and telecommunications providers
Website hosting and technology providers
Analytics providers
Payment and financing service providers, where applicable
Licensed contractors, installation partners, and subcontractors involved in providing requested services

These parties may access personal information only as necessary to perform services on our behalf or provide services requested by you and are expected to handle that information appropriately.

SMS opt-in data and consent are excluded from sharing with third parties or affiliates for their own marketing or promotional purposes.

Cookies and Tracking Technologies

SOLITO uses cookies and similar tracking technologies on our website to collect information about how visitors access and interact with our website.

These technologies may include cookies, pixels, tags, web beacons, analytics tools, and other similar tracking technologies.

We may use cookies and tracking technologies to:

Remember user preferences and improve website functionality.
Analyze website traffic and visitor interactions.
Measure website and marketing performance.
Understand how visitors navigate and use our website.
Improve our website, services, and customer experience.

Information collected through cookies and tracking technologies may include your IP address, browser type, device information, pages visited, referring URLs, interactions with website content, and other usage information.

Some cookies and tracking technologies may be provided by third-party service providers that help us operate, analyze, and improve our website.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of the website.

Data Security

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

While we take reasonable measures to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to:

Provide requested services.
Communicate regarding active or potential projects.
Maintain appropriate business and consent records.
Comply with legal and regulatory obligations.
Resolve disputes.
Enforce our agreements.
Protect our legitimate business interests.

When information is no longer reasonably necessary for these purposes, we may delete or anonymize it in accordance with applicable law.

Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information, including the right to:

Request access to personal information we maintain about you.
Request correction of inaccurate personal information.
Request deletion of certain personal information.
Withdraw consent for marketing communications.
Opt out of SMS communications.
Request information regarding how your personal information is used or disclosed.
Request a copy of certain personal information.

SOLITO will not discriminate against you for exercising privacy rights available to you under applicable law.

To submit a privacy request, please contact us using the information provided below.

California Privacy Rights

California residents may have additional rights regarding their personal information under applicable California privacy laws.

Depending on the circumstances and applicability of those laws, these rights may include requesting access to, correction of, or deletion of personal information and obtaining information regarding how personal information is collected, used, or disclosed.

Requests may be submitted using the contact information provided below.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

SOLITO is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party website you visit.

Children’s Privacy

SOLITO’s services are intended for adults.

We do not knowingly collect personal information from children under 13 years of age.

If we become aware that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

Changes to This Privacy Policy

SOLITO may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, or applicable legal requirements.

Any changes will become effective when the updated Privacy Policy is posted on this website unless otherwise stated.

The Effective Date at the top of this Privacy Policy indicates the date of the most recent revision.

Contact Information

If you have questions about this Privacy Policy, your personal information, or SOLITO’s communication practices, please contact us:

Company: SOLITO

Website: https://www.solito.one/

Email: projects@solito.one

Phone: (844) 876-5486

Service Areas: California, Arizona, and Texas